Terms of Business

General:

The purpose of this agreement is to set out our professional relationship and detail the services we, Fairway Driver Training Solutions “The Company” will provide to you or your representatives “The Customer”. We have endeavoured to ensure that all our terms of business are fair and are designed to offer protection to both parties should the need to refer to them arise. We assume that you accept the terms of this agreement unless we hear from you.

 

(1) Terms relating to the collection and payment of course fees/invoices

(1.1) At the time of booking any of our services, an invoice will be raised detailing the date(s) payment is due.

(1.2) All monies paid towards the course fees are non-refundable and non-transferable, with the exception of the conditions mentioned in our refund policy within this document.

 

(2) Our refund policy

(2.1) If you wish to cancel or change your training course you must notify us via email to geoff@fairwaydrivertraining.co.uk or by phone to 01271 828123.

(2.2) Our Courses once booked are non-refundable, non-transferable and all payments will be lost in the event of cancellation with the exception of bookings covered under 2.3.

(2.3) Under the Consumer Protection (Distance Selling) Regulations 2000 some of our clients who are acting outside the course of a business have a right to cancel within 14 days of booking a course with us, although this can be excluded by us at the time if the services will be provided immediately.

(2.4) If you wish to change your practical driving course, and give fewer than 2 weeks’ notice before the start date of the course, the full fee is charged. However, we always listen to reasonable requests for deferment of a course to another date when you give sufficient notice, and if we are able to find a replacement candidate to take up the arranged times we will substitute your course at no extra cost. Refunds in these circumstances are entirely at our discretion.

(2.5) In the event that the trainee fails his/her medical a full refund of all course elements not started will be given upon receipt of proof of failure. Such proof of failure must be from the DVLA. No other sources are acceptable.

(2.6) In the event of training being cancelled due to any unforeseen circumstances, for example bad weather, we are not liable for any costs you have incurred including, without limitation, loss of pay, your transport costs and the like.

 

(3) Terms relating to the driver training

(3.1) Customers must be able to show the instructor on each day of a course an approved form of photographic ID, a valid theory test pass certificate (where applicable) together with their current driving licence showing the correct entitlement. In addition, on the first day of any practical driving course, customers must also supply their Driving Licence Check Code.

(3.2) For all training sessions, customers are expected to arrive promptly and wear suitable attire/footwear.

(3.3) If a customer is considered by the company or their representatives to be under the influence of alcohol or drugs while on training, they will have that and any outstanding sessions terminated and all their

fees forfeited.

(3.4) The company will not be held responsible for the loss of any personal items left in the training vehicle or on the company's premises.

(3.5) Smoking is not permitted in any training vehicle.

(3.6) The company will endeavour to keep customers in the same vehicle for training as much as possible and will not unduly transfer customers between vehicles or instructors except due to mechanical

failure, holidays, sickness, etc. We cannot guarantee the same vehicle or instructor for initial training or for retests.

 

(4) Terms relating to the DVSA and testing

(4.1) The company cannot be held responsible for any practical test being cancelled by the DVSA (Driver and Vehicle Standards Agency).

(4.2) Should number (4.1) occur the company reserves the right to charge the customer for any training fees that can be reclaimed from the DVSA.

(4.3) All theory tests, Driver CPC tests and practical driving tests purchased from the DVSA on behalf of the customer are subject to the terms and conditions of the DVSA. If the DVSA increases any test fees after the customer has booked with us, the customer must pay the amount of the increase.

(4.4) The customer must show to the theory test centre staff and the DVSA driving examiner an approved form of photographic ID, a valid theory test pass certificate together with their current driving licence

showing the correct entitlement on the day of their test. Failure to do so will result in the test being classed as null and void and all fees paid to be forfeited.

 

(5) Miscellaneous terms and conditions

(5.1) In the event of either a mechanical breakdown or non-availability of instructor for any reason, the company will provide additional training, equal to the amount of time lost at no additional cost.

(5.2) The company accepts no financial penalty, ie loss of wages etc in respect of conditions (4.1) or (5.1).

(5.3) The company reserves the right to terminate any customer whilst on the course, who they or their representatives consider a danger to themselves or anyone else, at which point all sessions will be terminated and all their fees forfeited.

(5.4) Our aim is always to provide our customers with a first-class service; however we are aware that occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling 01271 828123, or email geoff@fairwaydrivertraining.co.uk. If we are unable to resolve the issue to your satisfaction within 3 working days, we will formally investigate the matter.

(5.5) All courses must be completed within twelve months from the date of booking. After this time the contract expires and any unused training is null and void.

(5.6) All customers are informed of our terms & conditions which are readily available on the internet or on request. All customers are deemed to have read them before requesting our services or products.

© 2023 by Fairway Driver Training Solutions.

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